Curse

wonderwyrm · Sep 09, 2007, 02:13 AM // 02:13

Issue resolved

LumpOfCole · Sep 09, 2007, 01:46 PM // 13:46

Sunday and still no fix

Gah!! These non-updates are getting old I bet :P

But seriously, I at least hope next weekend is as good as the Triple XP weekend...

Engel the Fallen · Sep 10, 2007, 01:58 PM // 13:58

Don't get your hope up on a resolution. My guildie was told even though he has a Assassin, he has no prove he had factions and he is not getting his account back as he cannot find the credit card used to buy the game for him as a gift. You would assume a Factions character would be proof of ownership...

Panix · Sep 10, 2007, 11:33 PM // 23:33

My issue has been resolved, hopefully you all get yours fixed. I just get impatient you know, just after 8 days you start to worry.

LumpOfCole · Sep 11, 2007, 11:06 PM // 23:06

Hurray! My issue is now completely and awesomely resolved. I even get a refund on the missing items. Now that is good service, and restores my faith with the online store. Thank you Gaile, Anet, and Support. Thumbs up, wholeheartedly.

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Response (-Support Agent-) 09/11/2007 01:09 PM
Hello -My Name-,

Thank you for your patience as we worked to resolve this issue for you.

After further reviewing this issue, it appears that your PlayNC master and Guild Wars game accounts were blocked in error. We sincerely apologize for any inconvenience this may have caused you.

Your PlayNC master and Guild Wars game accounts are now unblocked and you should be able to successfully log into them.

As part of this error, the Guild Wars Eye of the North Pre-Release and Nightfall PvP Edition Access Keys you purchased were disabled and the charges of $39.99 and $4.99 for the online purchases were refunded to the card used.

As compensation for our error, we are now providing the following access keys to replace each that were mistakenly disabled:

GOODT-RYBUT-YOURE-NOTGO-INGTO - Eye of the North Pre-Release Bonus Key
SEEMY-NEWLY-COMPE-NSATE-DKEYS - Nightfall PvP Edition

The following Support Center article should assist you with registering this new access key to your account:

Title: Adding Keys to Existing Game Accounts
URL: http://www.plaync.com/us/support/doc_2960.html

Again, we apologize for any inconvenience this issue may have caused you, and we hope that this does not interfere with your enjoyment of the game.

If you have any further questions, please let us know.

Kind Regards,
Guild Wars Account Support